Thank you for choosing Simplebinhome (www.simplebinhome.com).
We hope every customer is satisfied with their purchase of our household trash cans. If you are not satisfied with the product you received, you can apply for a return according to this return policy.
This policy applies to Simplebinhome’s sales services to customers in European countries.
- Return Period
Customers can contact us to apply for a return within 30 days of receiving the product.
To return an item, please contact us via email within the specified time and provide:
Order number;
Product name;
Reason for return;
Contact information.
Applications submitted after the return period may not be processed.
- Return Policy for Opened Items
Simplebinhome supports returns of opened items that meet certain conditions.
Even if the product packaging has been opened, customers can still contact us to apply for a return if the product meets the following conditions:
The product is not visibly damaged;
Product accessories are intact;
The product can be inspected and handled normally;
It does not affect resale.
If the item shows signs of use, is damaged, or is missing accessories, a return request may require evaluation on a case-by-case basis.
- Return Request Process
If you need to return an item, please follow these steps:
Step 1: Contact Us
Please send an email to:
Customer Service Email: househol@simplebinhome.com
Please provide the following in the email:
Order number;
Product information;
Reason for return;
Product photos (if needed).
Step 2: Obtain Return Information
After our customer service team confirms your return request, we will provide you with:
Return confirmation information;
Specific return address;
Return instructions.
Please do not send the item back before contacting us for confirmation, as this may prevent proper processing of the return.
Step 3: Send the Item Back
Please send the item back to the return address provided by customer service.
We recommend that you:
Use a trackable shipping method;
Keep shipping receipts;
Ensure the item’s original packaging is intact.
- Return Address
Address:
Email: househol@simplebinhome.com
Our customer service team will provide you with the appropriate return address after confirming your return request.
- Refund Processing
After receiving and inspecting the returned item, we will process your refund.
Refunds are usually processed through the original payment method.
Refund processing time may be affected by the following factors:
Bank processing time;
Payment institution processing procedures;
Financial institution rules in your country.
- Return Shipping Costs
Unless there is a quality issue with the item, the wrong item was delivered, or there are other issues caused by Simplebinhome, return shipping costs are usually borne by the customer.
If the item has any of the following conditions:
Incorrect item received;
Damage occurred during shipping;
The item has an obvious problem;
Please contact us promptly, and we will assist you according to the specific circumstances.
- Exchange Service
Currently, we primarily offer return and refund services.
If you require an exchange, please contact us first to confirm availability.
- Order Cancellation
If you wish to cancel your order, please contact us as soon as possible.
Orders may not be cancelable once they have entered the processing or delivery stage.
If your order has already been shipped, you can apply for a return according to this return policy.
- European Consumer Rights
For consumers located in the European Economic Area (EEA), Simplebinhome respects and complies with applicable consumer protection regulations.
Consumers may have the right to withdraw and return goods as stipulated by applicable laws, depending on the legal requirements of their country.
- Contact Us
If you have any questions about the return policy, please contact us:
Website: www.simplebinhome.com
We will assist you with return-related issues as soon as possible.
Thank you for your understanding and support.
